Terms & Conditions

§ 1 Scope & Service Provider

These General Terms and Conditions ("Terms") govern all contracts between

Beliva GmbH
Uhlandstraße 18
4600 Wels
Austria
Email: iva.kozul@beliva.at

(hereinafter "Beliva" or "Provider") and its clients (hereinafter "Client") in connection with coaching, consulting and speaking services.

Any deviating terms and conditions of the Client shall not apply unless Beliva has expressly agreed to them in writing. These Terms also apply to future business relationships without requiring further explicit reference.

§ 2 Services

Beliva offers the following services:

• Power Session: Single strategy or clarity session (60–90 minutes) via video call.
• Beliva Business Upgrade™: 8-week transformation programme with regular 1:1 calls, materials and email support.
• Private Mentorship™: 6-month 1:1 container with calls, individual support and access to exclusive resources.
• Speaking & Keynotes: Talks, workshops and panel participation at events and corporate functions.
• Free Resources: Complimentary digital resources (e.g. PDF guides, quizzes) with no payment obligation.

The exact scope of services is set out in the respective offer or individually agreed programme description.

§ 3 Contract Formation

A contract is formed by:

• signing an individual offer or contract via email or digital signature, or
• written order confirmation by Beliva via email following a booking request by the Client.

Booking requests by the Client do not constitute a binding offer. Beliva reserves the right to decline requests without giving reasons.

§ 4 Prices & Payment

Current prices are communicated in the individual offer or on the website at www.beliva.at. All prices are stated in Euro (EUR) and include applicable Austrian VAT unless stated otherwise.

Payment is made in accordance with the modalities agreed in the offer (single payment or instalment plan). For instalment payments, each instalment is due on the agreed date. In the event of late payment, Beliva is entitled to suspend the provision of services until full payment has been received.

Payment methods: bank transfer, credit card or other methods specified in the offer. Invoices are issued by email and are due within 14 days of the invoice date unless otherwise agreed.

§ 5 Cancellation & Withdrawal

5.1 Coaching & Mentorship Programmes

Once a contract is concluded, cancellation is generally not possible, as Beliva reserves capacity and performs preparatory work in reliance on the contract. In individual cases, Beliva may offer goodwill solutions at its sole discretion.

Scheduled individual calls may be rescheduled free of charge up to 24 hours before the appointment. Cancellations within 24 hours or no-shows will be counted as a used session.

5.2 Power Session

A Power Session may be cancelled or rescheduled free of charge up to 48 hours before the agreed appointment. Cancellations after this point will be charged in full.

5.3 Speaking Bookings

In the event of cancellation of a confirmed speaking booking by the Client, the following cancellation fees apply:

• More than 60 days before the event: 30% of the agreed fee
• 30–60 days before the event: 60% of the agreed fee
• Less than 30 days before the event: 100% of the agreed fee

5.4 Right of Withdrawal for Consumers

Consumers within the meaning of the Austrian Consumer Protection Act (KSchG) have a 14-day right of withdrawal from the date of contract conclusion for distance contracts, provided that the service has not yet been rendered. If the service has commenced within the withdrawal period at the Client's express request, the right of withdrawal expires upon full performance of the service.

§ 6 Client's Obligations to Cooperate

The success of the collaboration depends significantly on the Client's active participation. The Client undertakes to:

• attend agreed calls and appointments punctually;
• provide requested documents and information in a timely manner;
• actively engage with the programme content and assignments.

Beliva assumes no liability for the absence of results attributable to insufficient cooperation by the Client.

§ 7 No Guarantee of Results

Coaching and consulting are services aimed at the personal development and strategic support of the Client. Beliva undertakes to perform the agreed services professionally (obligation of conduct), but does not guarantee any specific business or personal outcome.

Testimonials and case studies on the website reflect individual results that cannot be generalised and do not constitute a guarantee of comparable outcomes.

§ 8 Liability

Beliva is liable for damages caused by gross negligence or intent in accordance with applicable law. Liability for slight negligence is excluded unless personal injury is involved.

Beliva's services do not replace professional legal, tax, medical or psychotherapeutic advice. The Client is solely responsible for obtaining such specialist advice.

Liability for indirect damages, loss of profit or consequential damages is excluded to the extent permitted by law.

§ 9 Copyright & Intellectual Property

All materials, frameworks, methods, content and resources created and provided by Beliva (including the BELIVA Method™) are protected by copyright and remain the property of Beliva GmbH.

The Client receives a non-transferable, non-exclusive right of use for personal use within the scope of the agreed service. Any sharing, reproduction, publication or commercial use of the content — including in part — is prohibited without the express written consent of Beliva.

§ 10 Confidentiality

Both parties undertake to treat all confidential information exchanged in the course of the collaboration as confidential and not to disclose it to third parties. This obligation applies beyond the termination of the contractual relationship.

Beliva treats all personal information of the Client with the utmost discretion. Use as a case study or testimonial requires the Client's express written consent.

§ 11 Data Protection

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). Further details are set out in Beliva's Privacy Policy.

§ 12 Amendments to These Terms

Beliva reserves the right to amend these Terms at any time with effect for the future. The current version is available on the website at www.beliva.at/en/terms. For contracts already concluded, the Terms applicable at the time of conclusion shall apply.

§ 13 Governing Law & Jurisdiction

These Terms are governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of law provisions.

To the extent permitted by law, the competent court in Vienna shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms.

For consumers within the meaning of the KSchG, the mandatory consumer protection provisions of Austrian law apply in addition.

The European Commission's Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr. Beliva is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 14 Severability

Should any individual provision of these Terms be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid rule that comes closest to the economic purpose of the invalid provision.